This training session on difficult customers equips participants with the skills and strategies to handle challenging interactions professionally and confidently. Attendees will learn techniques for managing emotions, defusing tension, and turning conflicts into opportunities to build trust and loyalty. The course focuses on effective communication, active listening, and problem-solving skills to address co-worker concerns while maintaining a calm and positive demeanor. Through lab time and real-world scenarios, participants will develop the tools to navigate tough situations, preserve relationships, and deliver exceptional work, even under pressure.

This virutal workshop will be recorded for replay. Register so you can watch it live or on demand.